11005

11005

General Session - Conference Presentation Only (no formal paper)

** Instructor Tone and Written Communication: An Instructor Toolbox **
Carol Rubel, Kaplan University, Ft. Lauderdale, FL, USA, crubel@kaplan.edu Marie Wallace, Kaplan University, Ft. Lauderdale, FL, USA, mwallace@kaplan.edu

This presentation will focus on tone in written communication as it relates to the instructor/student relationship within the online learning environment. Tone in writing refers to the writer's attitude toward the reader and the subject of the message. Overall tone affects the reader. In addition this presentation will review social networking tools, feedback and the specific strategies used by the online instructor. The toolbox for positive communication will introduce participants to metacommunications, social networking and strategies for managing challenging students.

All Audiences online web 2.0, tone, written communication